Teach, don’t tell

Why is this important? When the aim is to develop a team member’s perspective, telling them what to do rarely helps them learn. Instead, engaging them in a process of thoughtful questioning helps them to find answers on their own and develops their critical...

Focused Observation

Why is this important? Meaningful feedback that helps others grow and develop starts with intentionally observing an action or behavior. How can you take action? Identify an opportunity to observe a skill or behavior of someone on your team. As you are observing:...

In-the-moment feedback

Giving and receiving in-the-moment feedback Why is this important? Constructive in-the-moment feedback recognizes both current strengths and areas for future improvement. Feedback is given and received within the context of our day-to-day work which accelerates our...

Checking potential blind spots

To overcome potential blind spots we need to build our cultural dexterity – the ability to understand, coach and communicate effectively with different people. Why is it important? Experts say we all have blind spots based on our education, experiences and...

Active Listening

Active listening is a decision to focus your full attention on the speaker to hear and understand what they are saying. Why is this important? We build stronger, more trusting relationships when we really listen to others and make them feel heard. How can you take...

Mindfulness

Using Mindfulness to Overcome Potential Blind Spots Why is this important? The brain is hard-wired to make quick decisions that draw on assumptions and experiences that influences how we evaluate & interact with people. These potential blind spots can undermine...