Terms & Conditions

Journey Nudge Inc.

Last updated: January 14, 2025

1. JOURNEY Services

JOURNEY offers leadership, development, and performance coaching which includes the right to access and use JOURNEY’s mobile applications and online platform (the “JOURNEY Platform”), and the right to allow You to download and use JOURNEY’s mobile applications for specified periods (each, a “Subscription Period”), and standard JOURNEY support (collectively, the “JOURNEY Services”). JOURNEY will provide the JOURNEY Services pursuant to orders that You will submit through JOURNEYNUDGE.com (once accepted by JOURNEY, each, an “Order”). Each Order will include the applicable Subscription Period and the associated fees for the JOURNEY Services. Each Order must be accepted by JOURNEY to become valid. Each Order will be deemed incorporated into this Agreement by reference and made an integral part of this Agreement. To the extent that a conflict arises between the terms and conditions of an Order and the terms and conditions of this Agreement, the terms of this Agreement will govern.

Nudges and Client Responsibility

AI-Generated Content Disclaimer

Certain content or recommendations provided through JOURNEY Services may be generated in part by artificial intelligence (AI) tools. While JOURNEY strives to ensure accuracy and helpfulness, AI-generated content may not always reflect current best practices or individualized advice. Client acknowledges and agrees to use such content at their discretion, and JOURNEY disclaims all liability arising from reliance on AI-generated recommendations.

2. Your Interactions, Restrictions, and Reporting

Your interactions with JOURNEY in connection with the JOURNEY Services are subject to this Agreement. JOURNEY may use, not sell, any data, information or materials collected or received from You through these interactions, in accordance with this Agreement and the Privacy Policy. You are responsible for establishing Your own policies (if any) with Your employer as to what work or business information is appropriate to share as part of the JOURNEY Services. You will use the JOURNEY Platform subject to terms set forth in this provision and You will not have an own entity-wide account or direct access to the JOURNEY Platform. You will not (and will not allow anyone else to):

• Rent, lease, copy, disclose, provide access to or sublicense the JOURNEY Platform.
• Use the JOURNEY Platform for the benefit of, or to provide any service to, a third party.
• Publicly disseminate information regarding the performance of the JOURNEY Platform.

Third-Party Services Disclaimer

JOURNEY Services rely on certain third-party services and infrastructure, including but not limited to Twilio and database platforms. JOURNEY is not responsible for the acts, omissions, outages, delays, or data loss caused by such third-party providers. Client agrees to hold JOURNEY harmless for any claims arising from such third-party dependencies.

3. Fees and Payment Terms

The fees and payment terms applicable to the JOURNEY Services and related support are set forth in the applicable Order.

4. Term, Termination and Effects of Termination

Unless earlier terminated as set forth in this Agreement, this Agreement commences upon the date You first access, download or use the JOURNEY Services (“Effective Date”) and continues to the end of the last effective Subscription Period. JOURNEY may change the pricing for Subscription Terms subsequent to the initial Term (each a “Renewal Term”), in its sole discretion. Either party may terminate this Agreement and any Order hereunder upon immediate effect for any reason whatsoever, notwithstanding JOURNEY may terminate this Agreement and any Order hereunder if You violate or breach the Acceptable Use Policy. Upon any expiration or termination of this Agreement:

• JOURNEY will cease providing the JOURNEY Services.
• You will cease all access to the JOURNEY Platform unless permitted by JOURNEY.

Sections 2, 3, 6, 7, 8, and 9 will survive any termination or expiration of this Agreement, and no refunds will be issued. If you are receiving JOURNEY Services through JOURNEY for Caregivers: refunds will be provided upon request if no Coaching Circles or Coaching Labs were attended and the refund is requested within 30 days of payment. JOURNEY does not provide refunds whatsoever after 30 days of payment.

5. Representations

Each party represents and warrants that (a) this Agreement is valid, binding and enforceable against it in accordance with its terms, and (b) it will fulfill its obligations under this Agreement in accordance with all applicable laws.

6. Disclaimer

WE ARE NOT A HEALTH CARE OR MEDICAL DEVICE PROVIDER, NOR SHOULD THE SERVICES BE CONSIDERED MEDICAL ADVICE OR THERAPY SERVICES. ONLY YOUR PHYSICIAN OR OTHER HEALTH CARE PROVIDER CAN OFFER MEDICAL ADVICE TO YOU. EXCEPT AS SET FORTH IN THIS SECTION, JOURNEY MAKES NO WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, OR NON INFRINGEMENT. COACHING DOES NOT CONSTITUTE MEDICAL ADVICE OR THERAPY. JOURNEY WILL NOT BE LIABLE FOR DELAYS, INTERRUPTIONS, SERVICE FAILURES OR OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS OR OTHER SYSTEMS OUTSIDE THE REASONABLE CONTROL OF JOURNEY.

7. Limitation of Liability

EXCEPT FOR YOUR BREACH OF THE RESTRICTIONS IN SECTION 2 OR YOUR OTHER MISAPPROPRIATION OF JOURNEY’S INTELLECTUAL PROPERTY, TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL (A) EITHER PARTY BE LIABLE TO THE OTHER PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT; AND (B) EITHER PARTY’S ENTIRE LIABILITY TO THE OTHER PARTY WILL NOT EXCEED THE AMOUNT ACTUALLY PAID BY YOU TO JOURNEY DURING THE PRIOR 12 MONTHS UNDER THIS AGREEMENT.

Security Disclaimer

JOURNEY implements commercially reasonable security practices to protect user data. However, no system is immune from breach or compromise. JOURNEY shall not be liable for unauthorized access, disclosure, or loss of data arising from factors beyond its reasonable control, including client-side credential mishandling, third-party service vulnerabilities, or malicious attacks.

8. Confidentiality

“Confidential Information” is non-public information of a party which is provided to the other party hereunder and which is either designated as confidential or of a type which should be recognized by a commercially reasonable party as confidential. Confidential Information of JOURNEY includes the Services and its related documentation and materials, along with these terms and conditions. The party receiving Confidential Information may use it only for purposes connected with the facilitation of these Terms or Services and may not disclose it to any third party unless such third party is supporting the provision of the Services or otherwise performing obligations hereunder and is bound in writing by confidentiality restrictions substantially similar to those required hereunder.

The obligations to maintain the Confidential Information as confidential shall remain in place for so long as the applicable information is maintained as confidential by the owning party. The limitations on disclosure or use of Confidential information shall not apply to information which:

• Is rightfully obtained by the recipient without breach of any confidentiality obligation.
• Is or becomes known to the public through no act or omission of the recipient.
• The recipient develops independently without using Confidential Information of the other party.
• Is disclosed in response to a valid court or governmental order, if the recipient has given the other party prior written notice (unless prohibited by law or governmental authority) and provides reasonable assistance.

9. Indemnification

The client agrees to indemnify, defend, and hold harmless JOURNEY, its officers, directors, employees, agents, licensors, suppliers, and any third-party information providers to the service from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of this Agreement (including negligent or wrongful conduct) by the client or any other person accessing the service.

10. Modifications to Services

JOURNEY reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. You agree that JOURNEY shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Service.

11. Compliance with Laws

You acknowledge that the platform may be subject to U.S. export control laws and regulations. You agree to comply with all applicable international and national laws that apply to the use of the JOURNEY Services, including all the applicable export control laws and regulations.

12. General Provisions, Arbitration, Governing Law, and Venue

You and JOURNEY agree that any dispute, claim, or controversy between You and JOURNEY arising in connection with or relating in any way to this Agreement or to Your relationship with JOURNEY as a user of the Services (whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and whether the claims arise during or after the termination of the Agreement) will be determined by mandatory binding individual arbitration. Arbitration is more informal than a lawsuit in court. There is no judge or jury in arbitration, and court review of an arbitration award is limited. There may be more limited discovery than in court. The arbitrator must follow this agreement and can award the same damages and relief as a court (including attorney fees), except that the arbitrator may not award declaratory or injunctive relief benefiting anyone but the parties to the arbitration. This arbitration provision will survive termination of the Agreements.

Notwithstanding the clause above, You and JOURNEY both agree that nothing herein will be deemed to waive, preclude, or otherwise limit either party’s rights, at any time, to: (1) bring an individual action in a small claims court, (2) pursue enforcement actions through applicable federal, state, or local agencies where such actions are available, (3) seek injunctive relief in a court of law, or (4) file suit in a court of law to address intellectual property infringement claims.

Your arbitration fees and Your share of arbitrator compensation will be limited to those fees set forth in the AAA Rules with the remainder paid by JOURNEY. Any arbitration must be commenced by filing a demand for arbitration within one (1) year after the date the party asserting the claim first knows or reasonably should know of the act, omission, or default giving rise to the claim; and there shall be no right to any remedy for any claim not asserted within that time period.

Venue

This Agreement will be governed by and construed in accordance with the laws of the State of Nevada applicable to agreements made and to be entirely performed within the State of Nevada, without resort to its conflict of law provisions. To the extent that any issues under this Agreement are litigated in court, the state or federal court in Clark County, Nevada will be the jurisdiction in which any suits should be filed.

Ownership

As between the parties and subject to the grants expressly set forth in this Agreement, JOURNEY owns all right, title and interest in and to the JOURNEY Services and anonymous/aggregate data, feedback, and any and all patent rights, copyrights, trademark rights, trade secret rights and other intellectual property rights embodied in or related to the foregoing.

Feedback and Suggestions

Any feedback, suggestions, or improvements You provide to JOURNEY regarding the Services may be used by JOURNEY without restriction, attribution, or compensation. You grant JOURNEY a perpetual, irrevocable, royalty-free license to use and incorporate such feedback into its services and offerings.

Subcontractors

JOURNEY may use the services of third-party coaches and other subcontractors and permit them to provide the JOURNEY Services.

Privacy

If you are a natural person who is a resident of California or the European Union (“California Resident” or “EU Resident”) and use our Services, you have additional rights as set forth in the Privacy Policy.

Data Processing

To the extent JOURNEY processes personal data on behalf of the Client, such processing shall be governed by the Data Processing Addendum (DPA) available upon request. JOURNEY acts as a data processor and Client retains all responsibilities as the data controller under applicable data privacy laws.

Third-Party Tools

You acknowledge and agree that the JOURNEY Services utilize certain third-party videoconferencing, communications tools and other services in connection with JOURNEY Services, e.g., Skype or FaceTime (“Third-Party Tools”). While Your data provided to JOURNEY through Third-Party Tools remains subject to these terms, use of Third-Party Tools themselves is subject to the terms and conditions of the Third-Party Tool providers. JOURNEY is not responsible for the operation of or any changes to the Third-Party Tools or the acts or omissions of Third-Party Tool providers.

Assignment

JOURNEY may transfer its rights and obligations under this Agreement to any company, firm or person at any time if it does not materially affect Your rights under it. You may not transfer your rights or obligations under these Terms to anyone else. This Agreement is personal to You and no third party is entitled to benefit under this Agreement except as provided here.

Notices

Unless otherwise specifically indicated, all notices given by You to us must be given to [email protected]. We may give notice to You at the e-mail address You provide to us when You register or in any other way. Notices will be deemed given as of the day they are sent by email, messenger, delivery service, or U.S. mail (postage prepaid, certified or registered, return receipt requested).

Waiver and Severability

A party’s delay or failure to exercise a right or remedy will not result in a waiver of that right or remedy. If a court of competent jurisdiction holds any provision of this Agreement to be illegal, invalid or unenforceable under the governing law, the remaining provisions will remain in full force and effect, and will be construed so as to most nearly reflect the parties’ intent with respect to such provision.

Force Majeure

JOURNEY shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, acts of government, flood, fire, earthquakes, civil unrest, war, acts of terror, labor strikes, pandemics, or denial-of-service attacks.

Changes to Terms

JOURNEY may revise these Terms from time to time and at our sole discretion. When such changes are effected, JOURNEY will publish an updated version on our website. The changes will become effective and will be deemed accepted by You: (a) immediately for those who register for the Services after the updated version is published, or (b) for those having pre-existing accounts, the updated Terms will be deemed effective with Your continued use of the Services. You have the right to dispute an updated term which materially alters Your rights or obligations (with exception to changes required by law) within ten (10) business days from the date of the new Terms being published, upon written notification to [email protected].

Miscellaneous

This Agreement, including all Orders, constitutes the entire agreement between the parties and supersedes all previous or contemporaneous agreements between the parties, relating to its subject matter, and any change to its terms must be in writing and agreed by each of the parties.

13. Escalation Protocols and Responsibility

JOURNEY does not provide clinical or emergency services. It is the sole responsibility of Client to ensure that escalation contacts are accurate, monitored, and responsive. JOURNEY shall not be liable for any harm resulting from Client’s failure to respond to notifications, update escalation contacts, or act upon high-risk alerts delivered through the platform.